Bookings and Cancellations

Bookings

Bookings can be made from 6.00am on the set number of days before a session depending on a members membership type (see below). 
6.00am is set to be in line with the opening times of our larger leisure centres. Therefore someone walking in at 6.00am would have the same opportunity to book over the desk as someone online. Bookings can be made up to the start of the session.

Bookings can be made

7 Days in advance for members

5 Days in advance for RBWM residents 

3 Days in advance for non residents

Cancellation Policy

As of Monday 22nd January 2024, we are making the following changes to the cancellation notice:

‌Classes before 9 am require a 10-hour cancellation notice period

‌Classes at or after 9 am require a 4-hour cancellation notice period.

Any cancellation or non attendance after that would be a classed as a no show.

As of the 1st June 2022 there will be a £4 charge for those non attended.

Sign in 

You MUST sign in to the class with the either the class check in tablets located close to the studio, or if your centre doesn't have this, please sign in at reception otherwise you will be shown as non attended.

Waiting List

We currently do not operate a waiting list, if a space becomes available it will be offered out on our app/website on a first come first serve basis.